FAQ

 

How do I find my friend's personal page to leave a comment?

Jul 11 2008
Using the 'Search' button found on the left side of your personal page, you can search for anyone who has a tree using first name, last name or tree number.

Do I have to purchase one for myself in order to have an online Gratitude Tree™ ?

No, you receive an online virtual Gratitude Tree™ just by giving someone a Gratitude Tree™ gift. The only difference will be that your virtual tree will have letters instead of a number.

Will I receive a Gratitude Tree™ number if I do not purchase one for myself?

Yes, but it is different than those that own a sterling silver Gratitude Tree™. If you do not own an actual sterling silver Gratitude Tree™, you will not have a Gratitude Tree™ number. If you purchase one as a gift for someone else, the computer will assign you a special virtual tree only that you can track with no assigned number. 

Will I have access to a personal page and tree tracking pages if I do not purchase one for myself?

Yes, all you have to do is purchase one for someone else and you will have full access to all of the online benefits of owning a Gratitude Tree™. The only difference will be in your tree number, you will be assigned letters instead.

Can I choose my own tree number?

Yes, if it is available. There is an additional charge of $9.99 for custom numbers.

Can I trace my tree to see where I came from?

Yes, you only need to enter in Tree #1 in Member Search and you can see how everyone is connected. All virtual trees are linked to Tree #1.

How do I read my “My Gratitude Genealogy” Page?

It’s simple. Think of all of the people listed as descendants from you, just like a family tree. You can see the people you gave one to as the second generation and all of the people that they gave one to as the third generation, and so on.

Should I have any concerns about my name and city appearing at the top of my personal page and other tracking pages?

No, all names available for site members to view are strictly first name and last initial. The public does not have access to view personal pages, only those that have a virtual Gratitude Tree™.

When can I start editing my personal page?

You can go immediately to your personal page and other tree pages after checkout.

I can’t remember my friend’s tree number, what should I do?

You can go to Member Search and enter your friend’s name and city, state and country.

Can I link to a friend’s tree if I don’t own a tree?

Yes, you can if you are purchasing one for yourself. You will need to fill out the “referred by” information before checkout.

Can I link to a friend’s tree if I already own a tree?

No, because of the way the site is configured, your tree number holds a special place on many trees and cannot be moved.

What if I’ve been given two Gratitude Trees?

You will have two tree numbers that hold special places on your givers’ trees. You can choose to grow one or both trees.

What happens when all of the leaves are full on my “My Tree” page?

Don’t worry. Your tree can never stop growing. Just go to page 2, 3, etc. as your tree fills with people from all over the world!

When can I expect to receive my order?

Orders are shipped within 1-2 business days via USPS.  Standard shipping takes 5-7 business days.  Priority Shipping takes 2-3 business days.

How much is shipping?

We ship our orders using USPS.  Within the U.S. there is a flat $3.95 shipping rate per address.  International orders are shipped at a flat $14.95 rate per address. 
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